Toronto-based • Available for consulting + roles
CX leader building AI-powered systems for SaaS teams
AI apps I’m building (and shipping)
Real workflows. Real data. Real outcomes.
Project Command Centre
Turns complex programs into a trackable, auditable execution engine.
- Intake → scoping → task orchestration → QA → reporting
- Automations, validation logic, governance controls
Churn Intelligence Linker
Auto-links churn data to cases to sharpen save decisions.
- GCID matching + normalization
- Prefers latest close dates, avoids duplicates
CX Sidekick
Generates outreach drafts, call prep, and next steps from signals.
Executive CX Dashboard
Cascades insight from strategic → functional → tactical.
About
I’m a CX and SaaS strategy leader who loves turning ambiguous problems into clean systems people actually use. I build Airtable-powered operational apps and AI copilots that save time, standardize best practices, and make customer impact measurable.
Customer impact > activity
Outcomes first. Then we build the system around it.
Simple systems win
Less complexity. More adoption. Better signal.
Ship → measure → iterate
Fast feedback loops beat perfect planning.
Want to collaborate or see a demo?
Best way: email or LinkedIn. If you prefer, add a calendar link here too.